PT Bukit Asam Tbk. has taken a significant step in digital transformation to enhance the efficiency and effectiveness of its mining operations.
Now, all of its operational activities, from production at the mining pit to the port, can be monitored in real-time. This is thanks to the super app named CISEA (Corporate Information System and Enterprise Application), which was developed in-house by the company's internal team.
CISEA was first developed by PTBA in October 2019 and officially launched in March 2020. The benefits of this app are claimed to have been experienced by all PTBA employees, as all business process activities have been integrated with key modules, including executive support, human capital, supply chain, finance & accounting, and corporate services. In 2021, PTBA successfully obtained the trademark and copyright for CISEA, and by 2024, it received a patent.
As an integrated digital solution, CISEA combines several core systems supporting mining operations. Features such as Map Operational (MAPO), Slope Stability Radar, and Mine Operation System are designed to facilitate monitoring and managing mining processes.
With this system, PTBA has been able to reduce operational risks, improve data accuracy, and accelerate decision-making based on real-time information.
Through the MAPO feature, connected to the Fleet Management System and GPS tracking, the position of mining equipment and operator performance can be monitored in real time. This allows for accurate supervision and ensures the optimization of heavy equipment usage.
The Slope Stability Radar feature monitors changes or movements on the slopes of the mining surface over time and provides early warnings to prevent potential accidents. Meanwhile, the Mine Operation System manages the entire mining operational cycle, from production planning and transportation to actual production, as well as monitoring fuel use and coal output.
For transportation activities, CISEA includes features/modules like Supervisory Control & Data Acquisition (SCADA), Cargo Tracking System, and Automatic Train Loading Station (ATLS). SCADA automatically controls mining equipment such as belt conveyors.
The Cargo Tracking System allows for real-time tracking of the arrival of trains, transportation, and unloading at the port/dock. ATLS helps detect and assist in the efficient and safe loading of coal into train cars.
For port activities, CISEA provides features such as Coal Handling Facility, Vessel Track, and Customer Information System. The Coal Handling Facility automates and analyzes data in real time to optimize coal handling, storage, and transportation processes.
Vessel Track feature allows PTBA to monitor the movement and location of coal-carrying vessels, while the Customer Information System provides customers with essential information such as product availability, pricing, contracts, and other relevant details.
Before developing CISEA, PTBA relied on third-party applications to support various business processes. However, the use of these external applications brought its own challenges, including high software licensing costs, dependency on external vendors, and the need for expensive server infrastructure. Additionally, business processes spread across different channels like application modules, email, or phone often created barriers to operational efficiency.
In 2022, CISEA was implemented to replace large application modules such as Mine Market, Ramco, E-Layanan, Enterprise Information System (EIS), Cargo Tracking System, and several critical modules that were previously managed through ERP. This shift also introduced new solutions aimed at increasing company efficiency.
"With CISEA as a super app and one-stop service platform, PTBA has successfully integrated all of its business processes into a single platform," said Andri Mahendra, PTBA’s VP of Information Technology. "This move not only simplifies user experience but also adds value through reduced operational costs and enhanced productivity," he added.
The adoption of this technology has allowed PTBA to increase overall operational visibility, optimize resource use, and support quicker and more accurate decision-making.
CISEA has since evolved into a super app, now housing a total of 107 modules that cover various operational aspects of the company. The applications within it are actively used by 7,656 users, reflecting widespread adoption across all business units within PTBA.
So, what benefits have been realized? According to Andri, CISEA has successfully integrated and captured about 70% of the company’s operational data, making it a strategic tool to enhance visibility and enable real-time data analysis. Furthermore, the scale of transactions managed through the app is significant, reaching a total value of IDR 2.1 trillion annually.
As CISEA reaches maturity in its product life cycle, PTBA continues to ensure that this innovation remains relevant, competitive, and does not enter a phase of decline.
To ensure the sustainability and growth of this super app, PTBA has adopted a development strategy that integrates three key aspects: customer needs (desirable), business sustainability (viable), and technological feasibility (feasible).
"We believe this digital transformation is part of our efforts to implement good mining practices, while also improving business efficiency and sustainability," said Andri. He emphasized PTBA’s commitment to making CISEA a relevant and innovative instrument that continuously supports the company’s vision of becoming a world-class energy company.
